PayPal account limited

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Posts: 57
Joined: Tue Apr 27, 2021 4:39 am

PayPal account limited

Post by JackMarsh007 »

My account is limited even after providing everything that PayPal had asked for. Even after repeated communication with PayPal they have not resolved this issue. How can I resolve this? Has anyone else faced the same problem? Please help..

Posts: 45
Joined: Mon May 17, 2021 2:30 am

Re: PayPal account limited

Post by MarkHenry »

Hi JackMarsh007,

You can reach out to the resolution center at Paypal for this issue.
Follow these steps below to upload documents at the resolution center, for the limitation that has been applied to your account:

1. Log in to your PayPal account.
2. Click Resolve a problem at the Resolution Centre under "More about your account" on the left of the page.
3. Click Resolve under "Begin a limitation review", or click Respond under "Resolution Centre cases".
4. Follow the on-screen instruction to upload your documents.

Upload via CIP Dashboard

If you're required to send documents to confirm your identity, please click or copy and paste the following link ( to your browser and log in to your PayPal account to submit your documents.

If the link doesn't work, you can still complete the required steps by following the step below:

1. Log in to your PayPal account.
2. Click See how much you can send with PayPal under "More about your account" on the left of the page.
3. Click Remove limits by identity confirmation.
4. Click Remove Limit.

Upload via Name Change Process (If nothing works, try this.)

If you don't have an open case requiring additional documentation you can upload your documents by following the below steps:

1. Log in to your PayPal account.
2. Click Settings (the gear icon) near the top right corner of the page.
3. Click Edit beside your name.
4. Click Change your legal name.
5. Select “Personal Name Change (marriage, divorce, legal)” and click Continue.
5. Click Upload Files.
6. Click Choose file and select the file you want to attach.
7. Click Open. Make sure you've given the file a recognizable name (e.g. John Doe photo ID, or Jane Doe phone bill).

Note: For the type of document, select "Other" from the drop-down menu.

8. In the “Description” box, include the reason you're submitting the documents.

9. Include the case ID, if it's available (e.g. Proof of address for Confirm Identity process, or Proof of shipping for PP case ID PP-xxx-xxx-xxx-xxx).
This helps Paypal identify and attach your documents to the correct case.
10. Click Attach File.
11. Repeat steps 7 through 11 to attach additional files, up to a total file size of 9,900kB. Files that you upload, appear in the attachments table.

You can review the list and delete any files from there before sending them to PayPal.
Click Send Files to submit them for review.
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