Unable to find identity token on new PayPal site

Technical support discussions for merchants integrating PayPal
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Posts: 66
Joined: Thu Apr 15, 2021 9:26 am

Unable to find identity token on new PayPal site

Post by KomalJS13 »

I've been looking for my identity token on the new PayPal site but could find one. I need it to add it to my woocommerce store. Can someone please help me out here?
Posts: 30
Joined: Thu May 06, 2021 9:33 am

Re: Unable to find identity token on new PayPal site

Post by JacobOliver »

To generate a PDT token:
Log in to your PayPal account
Click the setting icon beside - Log Out and select profile and settings
Click on - My Selling Tools
Click- Update near the "website preferences"
Select - On, under the "Auto Return for Website Payments" and enter your Return URL below
Select - On, under the "Payment Data Transfer"
Click Save. Then you'll be redirected back to the main profile page
Click - My selling tools, then click - Update near the Website Preferences
Copy the identity token located under the Payment Data Transfer section

It will be required for the identity token to be passed along with the transaction token to PayPal so you can receive the confirmation that the payment is complete. For security purposes, you won't be able to receive your identity token via mail.

Troubleshooting Tip: If the PDT token is still not visible, turn off both Auto Return and PDT token, then enable Auto Return first and save the PDT token second.

If you have followed all the steps and still are not able to find the identity token, you can submit a ticket to their Technical Support to understand why you are unable to see it.
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